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Looking for that little bit extra? Companies are cloning their best sales assistants online
Customer communication: E-mails replace service staff
Health reform: virtual assistant answers citizens’ queries
Last minute holidays online: one in four customer e-mails is left unanswered
First virtual army officers on duty online
Companies struggling to cope with the flood of incoming e-mails
Can’t keep up with your inbox? Help is at hand for eBay Powersellers!
