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E-mail customer service: savings banks are fast, direct banks are thorough
Banks drive away internet customers: one in two problems left unsolved
Beating the virtual maze: Bertelsmann’s Der Club offers navigation assistance to online shoppers
Mexx e-shop on the fast track to success
Personal service restricted to high-value customers only
Football world cup organizers ignore fan mail
novomind wins the contract to build the BfA’s online support system
