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Online shops throw away 1.9 billion Euros in profits in the first quarter of 2005
It’s great when everything goes according to plan!
Better customer service: Otto Freizeit & Touristik invests in novomind’s e-mail management technology
Customer communication at your fingertips
Expert conference in Hamburg focuses on customer communication
Customer communication: companies are turning their back on faxes and letters
Online frustration: service depends on customer value
