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Only every other Santa replies to e-mail Christmas lists
Shop technology: three out of four e-shops copy their rivals
A rolling stone gathers no moss: the latest e-shop technology pays
E-shoppers give top marks for customer care
Turnover of 25 million euros in just twelve months with novomind iPOEM™
The future of customer dialogue: man and machine with clearly differentiated roles
Germans give service costs the cold shoulder on the Internet
