German Bundestag opts for novomind software

What’s covered in feathers and gives in-depth information about federal politics? Yes, the German parliament’s virtual eagle is back with a new mission to accomplish. In the run-up to the parliamentary elections, he was online to keep voters informed; now, he’s back at www.bundestag.de to tell visitors about the German Bundestag and the work it does. The online concept uses a module from the novomind Self-Service Suite™: novomind IQ™, and was implemented by novomind partner, Babiel.

novomind AG: a trusted partner for federal authorities
Germany’s lower house of parliament, the Bundestag, is just one of a number of public authorities which have already invested in virtual assistants from the Hamburg-based software provider. First in line was the Federal Ministry of Health, where virtual agent "Clara" has been answering questions about health reforms since 2003. Since then, four more ministries have implemented electronic assistants based on the novomind IQ™ technology.

novomind™ enables comprehensive information service
The virtual eagle is no stranger to the Bundestag website. In the run-up to the general elections in 2005, he was online to provide information on voting and carried out an average of 43 virtual dialogs an hour. A total of 180,000 questions were dealt with " up to 100 of them simultaneously. The eagle accessed a central knowledge database to provide answers to citizens’ queries. A team of five gathered the necessary information to create the eagle agent in just three weeks. The database is maintained and updated regularly by specially-trained experts " ensuring that the eagle’s knowledge is increasing continuously. The virtual adviser is already in a position to answer routine questions from users.

novomind: software solutions for professional customer communication
novomind AG is the leading provider of digital customer communication solutions enabling optimized processes and lower costs. The novomind products and solutions offer future-oriented customer services and effective, individual communication, as well as more efficient customer administration. A rapid return on investment and long-term customer loyalty are guaranteed. The product department’s portfolio includes the novomind Self Service Suite™. The software package contains the full range of communication modules needed for a customer service center: e-mail management, virtual customer assistance and systems enabling interactive, real time communication online " all in one, centralized knowledge database. The novomind services department develops complex e-business applications that include scalable online shop solutions. Leading companies from across the market sectors - including Citibank, Der Club Bertelsmann, EnBW, Mexx, the Otto concern and Travelocity, as well as public sectors representatives " have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.

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