IT projects with money-back guarantee

Almost three out of every five software projects costs more than originally planned
Companies investing in IT projects and new software often face high risks. Just one in three IT project is successful worldwide. 53 percent go over budget or fail to meet the defined deadline, and 18 percent are a total flop, according to a recent study carried out by the Standish Group. Many IT service providers promise their clients heaven and earth. Often, those responsible do not realize in time that it is too late to save the project within the agreed timeframe and budget limitations. The result: many companies are wary of investing in new software. Innovation is suffering as a result. Starting now, novomind AG is promising its clients a money-back guarantee for its e-mail management software, novomind iMailTM, if they fail to meet the specified project target.

novomind customers get their money back if the project target is not reached
novomind therefore allows clients to buy software at no risk. The theory: at the beginning of the project, the project target and breakpoints are defined, according to which the project success will be measured and evaluated. These could include operational aspects such as increased productivity and reduced costs, or technical criteria such as increased performance. If novomind fails to reach the breakpoint, the entire purchase contract is rolled back. novomind reimburses all software license fees and the costs for the services provided. What is more, any effort invested by the client will be indemnified. "The money-back guarantee vouches for the quality of our software and services," says novomind CEO, Peter Samuelsen, explaining novomind AG’s bold step. "It assures our clients that the specified project targets will be met".

novomind: software solutions for professional customer communication
novomind AG is the leading provider of digital customer communication solutions enabling optimized processes and lower costs. The product department’s portfolio includes e-mail management systems, as well as virtual customer services assistants and systems for interactive communication in real time. The novomind services department develops complex e-business applications, including scalable online shop solutions. novomind’s products and solutions focus on future-oriented service, efficient and personalized communication, and higher-performance administration. A rapid ROI is guaranteed and ongoing, long-term customer loyalty ensured. Leading companies from across the market sectors – including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) – have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.

---