Travelocity introduces email management system created by novomind

More than 10,000 emails automatically analyzed and categorized per month
Travelocity Europe has successfully introduced the email management system created by novomind. The company receives over 10,000 emails per month. These emails can now be automatically recognized and categorized. The success rate in email recognition is at a remarkable 94%, which has allowed for considerable amounts of time to be saved. Furthermore, novomind’s iMail™ automatically generated response suggestions, which saves even more time and costs. Travelocity Europe is a joint venture, supported by a partnership between the Otto group and the worldwide leading online travel agency Travelocity.com. The corporation is among the largest online travel companies in Europe.

Employees automatically receives response suggestions
novomind iMail™ is able to independantly recall emails from numberous accounts, analyze them according to their content and then distribute among 25 different categories. For diverse categories, the system also provides automatically generated responses, confirming the receipt of customer inquiries, which reduces response time and increases the quality of answers sent to the customer. Travelocity is then, therefore, in the position to more sophisticatedly handle the overall increase in incoming email, without facing additional organizational problems. The software novomind iMail™ was integrated into Travelocity’s existing system architecture without any problem.

novomind: Leading provider of intelligent software
novomind AG supplies software that optimizes processes and cut costs in customer communication. Future oriented service, personalized communication and increases in administrative efficiency are at the focus of each solution. Self-service solutions include email management systems, real time communication and automated customer service with virtual consultants (or novomind IQ Agents™). Renowned companies from different industries, such as Bertelsmann’s The Club, Otto, Sparkasse Erlangen, BKK Zollern-Alb, Travelocity and T-Systems credit novomind systems with the strengthening of customer loyalty and increases in turnover.

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